Privacy Policy
Last updated: January 1, 2025
At Zeno, we take your privacy seriously. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our services.
1. Information We Collect
Information You Provide
- Account information (name, email, password)
- Profile information (phone number, addresses)
- Payment information (processed securely via our payment providers)
- Order history and preferences
- Communications with our support team
- Reviews and feedback you submit
Information We Collect Automatically
- Device information (type, operating system, browser)
- IP address and location data
- Browsing behavior and page interactions
- Cookies and similar technologies (see our Cookie Policy)
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Manage your account and provide customer support
- Send transactional communications (order confirmations, shipping updates)
- Send marketing communications (with your consent)
- Personalize your shopping experience
- Improve our products and services
- Detect and prevent fraud
- Comply with legal obligations
3. Information Sharing
We may share your information with:
- Service Providers: Payment processors, shipping carriers, customer support tools
- Analytics Partners: To help us understand how our services are used
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger or acquisition
We do not sell your personal information to third parties.
4. Data Security
We implement industry-standard security measures to protect your information:
- Encryption of data in transit (TLS/SSL) and at rest
- PCI-DSS compliant payment processing
- Regular security audits and vulnerability assessments
- Access controls and authentication measures
- Employee training on data protection
5. Your Rights and Choices
Depending on your location, you may have the right to:
- Access and receive a copy of your personal data
- Correct inaccurate information
- Delete your account and personal data
- Object to or restrict certain processing
- Opt out of marketing communications
- Withdraw consent where applicable
To exercise these rights, please contact us at privacy@zeno.com.
6. Data Retention
We retain your information for as long as necessary to provide our services and fulfill the purposes described in this policy. When you delete your account, we will delete or anonymize your information within 30 days, except where retention is required by law.
7. International Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses approved by relevant authorities.
8. Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via email or website notice. Your continued use of our services after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
- Email: privacy@zeno.com
- Address: 123 Commerce St, San Francisco, CA 94102