Terms of Service
Last updated: January 1, 2025
Welcome to Zeno. By accessing or using our website and services, you agree to be bound by these Terms of Service. Please read them carefully.
1. Acceptance of Terms
By creating an account, making a purchase, or otherwise using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our services.
2. Account Registration
To access certain features, you must create an account. You agree to:
- Provide accurate and complete information
- Keep your account credentials confidential
- Notify us immediately of any unauthorized access
- Be responsible for all activities under your account
- Be at least 18 years old or have parental consent
3. Products and Pricing
We strive to provide accurate product information and pricing. However:
- Product images are for illustration and may vary from actual items
- Prices are subject to change without notice
- We reserve the right to correct pricing errors
- Product availability is not guaranteed
4. Orders and Payment
When you place an order:
- You authorize us to charge your payment method
- We may verify your payment information before processing
- Orders are subject to acceptance at our discretion
- We reserve the right to cancel orders for any reason
5. Shipping and Delivery
Shipping terms are outlined in our Shipping Policy. Risk of loss and title pass to you upon delivery to the carrier.
6. Returns and Refunds
Our return and refund policies are detailed in our Refund Policy. Please review these policies before making a purchase.
7. Prohibited Conduct
You agree not to:
- Violate any applicable laws or regulations
- Infringe on intellectual property rights
- Transmit harmful code or malware
- Attempt unauthorized access to our systems
- Engage in fraudulent activities
- Resell products without authorization
8. Intellectual Property
All content on our website, including text, graphics, logos, and software, is the property of Zeno or its licensors and is protected by intellectual property laws. You may not use our content without prior written permission.
9. Disclaimer of Warranties
OUR SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ZENO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF OUR SERVICES. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM.
11. Indemnification
You agree to indemnify and hold harmless Zeno and its affiliates from any claims, damages, or expenses arising from your violation of these terms or your use of our services.
12. Changes to Terms
We may update these terms at any time. Continued use of our services after changes constitutes acceptance of the new terms. We will notify you of material changes via email or website notice.
13. Governing Law
These terms are governed by the laws of the State of California, without regard to conflict of law principles. Any disputes shall be resolved in the courts of San Francisco, California.
14. Contact Us
If you have questions about these Terms of Service, please contact us at legal@zeno.com or visit our Contact Page.